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Edwin Best CRM & Cx
Successful customer-centric business

Your Customer Relationship Management (CRM) in line with Customer experience (Cx) for engaged employees and customers.

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Home » Customer experience » Page 2

5 CRM Trends for 2020: Simpler, stronger, smarter

by Edwin Best | 15 May 2020 | CRM, Customer experience

What are the CRM trends on the minds of customer relationship management users as they look to 2020? SAP’s Marjolein de Wit – Customer Experience solution expert and guest blogger on this site – is looking at 5 trends that SAP is currently seeing in the market. #1:...

Gulf Customer Experience Awards 2020 overall winner, RAKEZ’s CX Transformation Journey

by Edwin Best | 2 May 2020 | Customer experience, Transformation customer centric business

The Gulf Customer Experience Awards enables businesses across the Gulf to compete for the ultimate accolade in the world of Customer experience. I have the honour being a member and chair of the jury. Every year I am touched off the inspiring story’s from the...
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    Management book

    Successful customer-centric business

    Together with business partners and customers I have developed and implemented strategies and run consultancy trajectories in the field of CRM, Customer experience and customer centricity since October 1st, 2009.

    The experience I have gained together with the most recent trends and developments are translated in my management book, which was released in 2019.

    More information
    PDF

    Global Cx journey around the world

    April 1st 2022, the moment of celebrating my 12.5 years as an entrepreneur in the CRM & Cx business. To celebrate this and to inspire I have written together with 12 Cx consultants around the globe: Global Cx journey around the world

    View PDF

    Click on the items for more information.

    Edwin Best CRM & Cx
    Jutphasestraatweg 14
    3434 BM, Nieuwegein

    +31308771370
    [email protected]

    Blog

    • Breaking down the silos through journey mapping. Approach with double diamond 1 June 2022
    • The 6 Customer experience pillars 2 May 2022
    • Global CX inspiration journey (text version) 11 April 2022

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