Edwin Best CRM & Cx
Successful customer-centric business

Your Customer Relationship Management (CRM) in line with Customer experience (Cx) for engaged employees and customers.

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Successful CX transformation with in the mix the IT-Change, Business-Change and Change Leadership

Successful CX transformation with in the mix the IT-Change, Business-Change and Change Leadership

by | 12 February 2025 | Customer Experience, Customer Relations Management (CRM), Klantgericht Ondernemen, Transformation customer centric business, Uncategorized

Change management in general and CX transformation specific is one of the biggest CX issues in the world; Failing transformations, change saturation, frustrated CX teams. Call 2 action! I followed several Harvard courses about (change) management, became a Prosci...

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    Management book

    Successful customer-centric business

    Together with business partners and customers I have developed and implemented strategies and run consultancy trajectories in the field of CRM, Customer experience and customer centricity since October 1st, 2009.

    The experience I have gained together with the most recent trends and developments are translated in my management book, which was released in 2019.

    More information
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    Global Cx journey around the world

    April 1st 2022, the moment of celebrating my 12.5 years as an entrepreneur in the CRM & Cx business. To celebrate this and to inspire I have written together with 12 Cx consultants around the globe: Global Cx journey around the world

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    Click on the items for more information.

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