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Edwin Best CRM & Cx
Successful customer-centric business

Your Customer Relationship Management (CRM) in line with Customer experience (Cx) for engaged employees and customers.

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CX journey around the globe (PDF version)

CX journey around the globe (PDF version)

by Edwin Best | 6 April 2022 | CRM, Customer experience, Klantgericht Ondernemen, Transformation customer centric business, Uncategorized

April 1st 2022, the moment of celebrating my 12.5 years as an entrepreneur in the CRM & Cx business. Moments of reflection, looking back and looking forward of my personal-professional CRM & Cx consultant journey. The idea arose for a global Cx moment of...

Successful CRM & Cx Strategies and Organisational Behaviour Management

by Edwin Best | 3 June 2020 | CRM, Customer experience, Transformation customer centric business, Uncategorized

Article March 2020 in magazine Cx world. This article is co-authored by Edwin Best and Joost Kerkhofs, an entrepreneur and author specialising in Organisational Behavior Management (OBM), and the co-founder of OBM Dynamics, which offers globally recognised...

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    Management book

    Successful customer-centric business

    Together with business partners and customers I have developed and implemented strategies and run consultancy trajectories in the field of CRM, Customer experience and customer centricity since October 1st, 2009.

    The experience I have gained together with the most recent trends and developments are translated in my management book, which was released in 2019.

    More information
    PDF

    Global Cx journey around the world

    April 1st 2022, the moment of celebrating my 12.5 years as an entrepreneur in the CRM & Cx business. To celebrate this and to inspire I have written together with 12 Cx consultants around the globe: Global Cx journey around the world

    View PDF

    Click on the items for more information.

    Edwin Best CRM & Cx
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    [email protected]

    Blog

    • Breaking down the silos through journey mapping. Approach with double diamond 1 June 2022
    • The 6 Customer experience pillars 2 May 2022
    • Global CX inspiration journey (text version) 11 April 2022

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