Mijn management boek “Succesvol klantgericht ondernemen”
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Edwin Best CRM & Cx
Successful customer-centric business
Your Customer Relationship Management (CRM) in line with Customer experience (Cx) for engaged employees and customers.
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Management book
Successful customer-centric business
Together with business partners and customers I have developed and implemented strategies and run consultancy trajectories in the field of CRM, Customer experience and customer centricity since October 1st, 2009.
The experience I have gained together with the most recent trends and developments are translated in my management book, which was released in 2019.
